Frequently Asked Questions

For Your Convenience the most frequently asked questions are listed below. For all other questions please contact us at www.info@primroseoakgifts.com

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We are sorry to hear that you are having trouble. Please contact us and we will be happy to assist you.

Thank you for your purchase. Once your order has shipped, within 24 hours, you will receive a confirmation email with a tracking number. If you have not received this email, please contact us and we will be happy to assist you.

We are sorry to say that at this time we are only shipping within the Continental United States. However we are looking to expand our shipping regions in the future and can’t wait to serve you.


We are sorry to hear you are not satisfied with your purchase. We strive to have every customer pleased with their gift giving experience. Unfortunately, due to the nature of the items included in our gift boxes, we are unable to accept returns or issue refunds. However, in the event that you are not satisfied, please contact us and we will work with you to achieve a positive solution. In the unlikely event that your gift box arrives in less than perfect condition, please contact us within 48 hours so we have the opportunity to remedy the situation

We gladly accept all major credit cards through Paypal and Stripe.

Yes! We are happy to customize any gift box to suit your needs. Please contact us with your choices and we will create the perfect gift box for you.


Yes! We custom design gifts for all occasions, including weddings, bridal parties, corporate and social events, etc. Please contact us and we would be happy to assist you.